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- Informational - Service informational message available
- FHFA issued a news release on November 25 2025, announcing the new 2026 Conventional Loan Limits. ICE PPE will have these new limits live for Conforming, High Balance and VA on November 28 2025. The new Conventional Loan Limits will not affect FHA loan limits. Knowledge Article #000116328
- UPDATED: 11/24/25- the new process below has been delayed and will be in effect 11/25/25
Effective Friday 11/21/2025 PHH Non Agency program processing will be handled in a new, separate Non-Agency investor. Clients approved to sell Non-Agency loans will see a new PHH Non Agency investor on their dashboard. The client admin should enable the Non-Agency programs within this new investor. The legacy Non-Agency programs which appear under the old PHH investor will still be visible for any historical pricing needs but no new qualifications will process. The client MUST enable and qualify the programs found in the new PHH Non Agency investor identity to obtain results. Knowledge Article #000116320
- Partner Service Disruption - Integrated Partner Issue
- FHA has confirmed they are having a service related issue & are planning to resolve this by 9pm PT tonight.
- is not a valid service
- Operating Normally - Service operating normally
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- ICE Mortgage Technology (IMT) is aware of failures impacting loan delivery through Encompass Investor Connect. Due to this issue, any submissions made now will need to be re-delivered once the service is operating normally. Our engineering team is actively investigating, and we will provide additional updates as soon as more information becomes available.
- Our Investor Connect system is now operating normally. The issue has been fully resolved, and our teams will continue monitoring to ensure continued optimal performance. Any submissions that previously failed will need to be re-delivered.
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