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- On April 18th, ICE Mortgage Technology will introduce an update to the Case Creation screens on the Resource Center. This update is designed to enhance the user experience by providing new features that allow Resource Center Users to open Support Cases or Service Requests specifically against one of our products or services. The update will streamline the process of finding and selecting the appropriate categories and products when creating a case. This new feature does not change the Named Contact Policy on who will be able to contact support or open support cases.
To help users adapt to these changes, we recommend visiting Knowledge article: KA-000115957 titled "Resource Center - Case Creation Product and Category Updates." This article provides detailed information on the new interface and how to use the updated features.
If you have any questions or need further assistance, contact Technical Support on the Resource Center.
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