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- Informational - Service informational message available
- With the Encompass 25.4 release, DLL files for Encompass have been updated to newer versions. If you are using the Encompass SDK and have specific versions of these DLLs referenced in your SDK application or plugin, then the applications will break and action is required.
The specific DLLs that have been updated are documented in the Encompass 25.4 release notes. Additional information and examples of error messages that might be observed until impacted plugins are updated can be found in KA 000116265.
- Informational - Service informational message available
- Non Delegated pricing has been added in ICE PPE for LoanStream Mortgage. Non del has been added as an investor option which can be found in the general tab for clients wanting to utilize Non-Del or Del processing. Non-del was added by the investor on 10/20/2025 with independent pricing and Loan Level Pricing Adjustments. Knowledge Article #000116278
- Qualifications for PHH Mortgage is temporarily unavailable. Once qualifications are available, we will update this message. Thank you!
- Informational - Service informational message available
- ICE MT services, including the following platforms: Encompass Desktop Interface, Encompass Web Interface, TPO Connect, and Consumer Connect have been restored.
- We are aware of login issues with multiple Encompass and Velocify products. Our engineers are actively investigating the cause and will provide updates as more information becomes available.
- Operating Normally - Service operating normally
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- The issue affecting ICE Mortgage Technology Resource Center has been resolved. If you continue to experience issues, please contact our support team.
- ICE Mortgage Technology is actively investigating the ongoing issue affecting access to the Resource Center. As a result, the following services are currently unavailable:
-Case Management Portal
-Chat Support.
For immediate assistance, please contact our Support Center directly at 1-800-777-1718.
We encourage you to continue monitoring the Status Center for the latest updates. Thank you for your patience and understanding.
- ICE Mortgage Technology continues to investigate the inability to access the Resource Center. As a result, access to the Case Management portal and chat to our Support Center is unavailable. Please reach out to our Support center by calling 1-800-777-1718. Please continue to monitor the Status Center for additional updates.
- ICE Mortgage Technology Teams are still investigating the inability to access the Resource Center to open cases or chat into our Support Center. Please reach out to our Support Center by calling 1-800-777-1718. Continue to monitor the Status Center for any additional updates.
- ICE Mortgage Technology continues to investigate the inability to access the Resource Center. As a result, access to the Case Management portal and chat to our Support Center is unavailable. Please reach out to our Support center by calling 1-800-777-1718. Please continue to monitor the Status Center for additional updates.
- ICE Mortgage Technology continues to investigate the inability to access the Resource Center. As a result, access to the Case Management portal and chat to our Support Center is unavailable. Please reach out to our Support center by calling 1-800-777-1718. Please continue to monitor the Status Center for additional updates.
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